Kundenschalter
Direkt, unkompliziert, kundenfreundlich
Online-Schalter – direkt, unkompliziert, kundenfreundlich. Der Online-Schalter erspart Ihnen den Weg zu uns. Denn hier finden Sie die wichtigsten Formulare und Anträge zum Herunterladen, allgemeine Informationen und Erklärungen. Alles bequem von zu Hause aus, unabhängig von Öffnungszeiten.
Produktwechsel - Bei den Energieprodukten haben Sie die Wahl und damit auch aktiv Einfluss auf die Zusammensetzung Ihrer Stromquellen. Sie können jeweils per Ende Jahr im Voraus für das nächstfolgende Kalenderjahr wechseln.
Hinweis:
Hinweis: Sie können Ihr Stromprodukt jährlich bis Ende Februar für das gleiche Jahr festlegen. Produktwechsel, welche später eintreffen, werden im folgenden Jahr berücksichtigt. Falls Sie mehrere Objekte besitzen bitten wir Sie, für jedes Objekt einzeln das Formular auszufüllen, danke.
Beleuchtungsstörung melden - Vielleicht haben Sie schon beobachtet, dass in unseren Gemeinden zwischenzeitlich auch tagsüber die Strassenbeleuchtung eingeschaltet ist. Dies ist immer dann der Fall, wenn unser Unterhaltsteam unterwegs ist, um eingegangene Störungen zu beheben oder allgemeine Reparaturarbeiten vorzunehmen.
Sie haben einen Defekt oder eine Störung zu melden? Dann sind wir über Ihren Hinweis dankbar.
Kandelaber
Jeder Kandelaber hat seine eigene Nummer.
Kandelaber 2
Die Nummer ist, ca. 1 m über Boden, gut sichtbar am Kandelaber angebracht.
Alternative Zahlungsmöglichkeiten
eBill
Mit der eBill empfangen, prüfen und bezahlen Sie Ihre Rechnungen direkt in Ihrem Online-Banking. Das ist schnell und einfach, da das Abtippen von Referenznummern, Rechnungsbeträgen und Gutschriftskonten entfällt und papierlos mit wenigen Mausklicks erledigt ist. Mit eBill haben Sie aber auch stets die Kontrolle und maximale Sicherheit. Sie können nämlich alle Daten prüfen und die Zahlung bei Unstimmigkeiten per Mausklick ablehnen. Ist alles in Ordnung, geben Sie die Rechnung – geschützt übermittelt – zur Zahlung frei.
Anmeldung eBill: Melden Sie sich direkt in Ihrem Online-Banking unter «eBill» bei der Infrastruktur Zürichsee AG an.
LSV
Beim Lastschriftverfahren (oder abgekürzt auch LSV genannt) werden Rechnungsbeträge automatisch von Ihrem Privatkonto abgebucht. Im Fall der PostFinance spricht man von Debit Direct. Um davon zu profitieren, müssen Sie uns ein einziges Mal eine so genannte Belastungsermächtigung erteilen. Danach entsteht Ihnen kein administrativer Aufwand mehr.
Formular für 
LSV+
Bitte senden Sie dieses Formular direkt an Ihre Bank.
Formular für Debit Direct
Bitte senden Sie dieses Formular direkt an uns.
Umzug bzw. An-/Abmeldung - Damit ein nahtloser Übergang zu Ihrem Mietnachfolger gewährleistet ist, melden Sie sich mindestens 10 Tage im Voraus bei der iNFRA, auf einen Arbeitstag schriftlich ab. Versäumen Sie dies, so bezieht der Mietnachfolger, auf Ihre Kosten, gratis elektrische Energie wie auch Trinkwasser!
Verwenden Sie das Online-Formular. Die Schlussabrechnung erhalten Sie innert 14 Tagen ab dem Ablesedatum zugestellt. Am neuen Wohnort melden Sie sich bitte beim neuen Lieferanten.
Das Standard Stromprodukt der Infrastruktur Zürichsee AG ist NaturPower. Wünschen Sie ein anderes Produkt geben Sie dies uns dies bitte via Nachrichtenfeld bekannt.
Zählerstand melden - Die iNFRA installiert und betreibt Tarifapparate, welche für die Messung und Verrechnung des verbrauchten Strom und Wasser benötigt werden. Demontage, Umplatzierung und Umstellungen dürfen nur durch die iNFRA vorgenommen werden.
Die Zähler müssen in zugänglichen Räumen platziert sein. Für neue Ein- und Mehrfamilienhäuser sind daher Aussenzählerkästen vorgesehen. Die Strom und Wasserzähler werden von der iNFRA einmal, immer per Ende Jahr, unangemeldet abgelesen. In Ausnahmefällen, können Sie uns den Zählerstand auch selbst melden. Tun Sie dies mit dem Formular «Zählerstand melden».
Wasserzählerstand Meldungen werden nur für Einfamilienhäuser online entgegengenommen. Für die Ablesung in einem MFH kontaktieren Sie uns unter 044 924 18 18
Flexibilitäten - Auf Grund einer Änderung des Artikels 17b der StromVG dürfen wir als Verteilnetzbetreiber elektrische Verbraucher und Erzeuger nicht mehr ohne Zustimmung der Eigentümer/-innen oder Verwaltungen steuern. Die Infrastruktur Zürichsee AG muss deshalb aktiv die Erlaubnis für die zukünftige Nutzung der Flexibilität einholen.
Ausführlichere Informationen zu diesem Thema finden Sie hier. Lesen Sie diese Informationen bitte durch und entscheiden Sie sich, ob Sie auch in Zukunft die Flexibilität an uns abtreten oder diese selbst nutzen möchten.
Info zur Nutzung der eigenen Flexibilität
Die Eigentümer/-innen oder Verwaltungen müssen uns aktiv die Flexibilität abtreten. Wir wären Ihnen deshalb sehr verbunden, wenn Sie uns folgendes Formular unterschrieben zusenden würden.
Formular Abtretung der eigenen Flexibilität
Bei weiteren Fragen können Sie uns jederzeit eine E-Mail schreiben oder sich während unseren Öffnungszeiten telefonisch an uns wenden.
ZEV-Anmeldung - Die Energiestrategie 2050 eröffnet neue Chancen für den nachhaltigen Umgang mit Energie – auch für Mehrfamilienhäuser und Wohnsiedlungen. Denn seit 2018 lassen sich so genannte ZEV (Zusammenschlüsse zum Eigenverbrauch) bilden; also Eigenverbrauchsgemeinschaften, deren selbst produzierter Solarstrom auch selbst verbraucht werden darf. Falls Sie eine ZEV gründen möchten müssen Sie Ihren Stromversorger informieren.
Bitte füllen Sie das Formular vollständig aus und senden Sie uns dies unterschrieben zu.
ZEV Anmeldung für externe Anbieter
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Online-Schalter \u2013 direkt, unkompliziert, kundenfreundlich. Der Online-Schalter erspart Ihnen den Weg zu uns. Denn hier finden Sie die wichtigsten Formulare und Antr\u00e4ge zum Herunterladen, allgemeine Informationen und Erkl\u00e4rungen. 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Umzug bzw. An-\/Abmeldung<\/strong> - Damit ein nahtloser \u00dcbergang zu Ihrem Mietnachfolger gew\u00e4hrleistet ist, melden Sie sich mindestens 10 Tage im Voraus bei der iNFRA, auf einen Arbeitstag schriftlich ab. Vers\u00e4umen Sie dies, so bezieht der Mietnachfolger, auf Ihre Kosten, gratis elektrische Energie wie auch Trinkwasser!<\/p>","margin_remove_top":false}},{"type":"text","props":{"margin":"default","column_breakpoint":"m","text_style":"","text_color":"","text_size":"","column":"","position":"","position_z_index":"","maxwidth":"","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","text_align":"","text_align_breakpoint":"","text_align_fallback":"","animation":"","visibility":"","content":" Verwenden Sie das Online-Formular. Die Schlussabrechnung erhalten Sie innert 14 Tagen ab dem Ablesedatum zugestellt. Am neuen Wohnort melden Sie sich bitte beim neuen Lieferanten.<\/p>\n Das Standard Stromprodukt der Infrastruktur Z\u00fcrichsee AG ist NaturPower. W\u00fcnschen Sie ein anderes Produkt geben Sie dies uns dies bitte via Nachrichtenfeld bekannt.<\/p>"}}]},{"type":"column","props":{"image_position":"center-center","media_overlay_gradient":"","vertical_align":"","style":"default","text_color":"","padding":"small"},"children":[{"type":"button","props":{"margin":"","button_size":"","position":"","position_z_index":"","maxwidth":"","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","text_align":"","text_align_breakpoint":"","text_align_fallback":"","animation":"","visibility":"","fullwidth":false,"grid_column_gap":"small","grid_row_gap":"small"},"children":[{"type":"button_item","props":{"button_style":"primary","icon_align":"left","link_target":"modal","content":"Adress\u00e4nderung melden","link":"https:\/\/www.infra-z.ch\/onlineschalter\/wohnortwechsel","link_title":"","icon":"home","lightbox_width":"900","lightbox_height":"800"}},{"type":"button_item","props":{"button_style":"primary","icon_align":"left","link_target":"modal","content":"Mieterwechselmeldungen von Verwaltungen\/Eigent\u00fcmer","link":"https:\/\/www.infra-z.ch\/onlineschalter\/verwaltungen","link_title":"","icon":"home","lightbox_width":"900","lightbox_height":"800"}},{"type":"button_item","props":{"button_style":"primary","icon_align":"left","link_target":"modal","content":"Hand\u00e4nderung","link":"https:\/\/www.infra-z.ch\/onlineschalter\/handaenderung","link_title":"","icon":"home","lightbox_width":"900","lightbox_height":"800"}}]}]}]}],"name":"Umzug bzw. An-\/Abmeldung"},{"type":"section","props":{"style":"default","width":"default","vertical_align":"middle","title_position":"top-left","title_rotation":"left","title_breakpoint":"xl","image_position":"center-center","text_color":"","width_expand":"","height":"","padding":"none","header_transparent":"","animation":"","padding_remove_top":false,"id":"rechnung"},"children":[{"type":"row","props":{"layout":"1-1","breakpoint":"m","fixed_width":"large","width":"","width_expand":"","height":"","margin":"","column_gap":"","row_gap":""},"children":[{"type":"column","props":{"image_position":"center-center","media_overlay_gradient":"","vertical_align":"","style":"","text_color":"","padding":""},"children":[{"type":"divider","props":{"divider_element":"hr","divider_style":"","divider_align":"","divider_align_breakpoint":"","divider_align_fallback":"","position":"","position_z_index":"","margin":"","maxwidth":"","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","animation":"","visibility":""}}]}]},{"type":"row","props":{"layout":",","breakpoint":"m","fixed_width":"large","width":"","width_expand":"","height":"","margin":"","id":"zaehlerstand","column_gap":"","row_gap":""},"children":[{"type":"column","props":{"image_position":"center-center","media_overlay_gradient":"","vertical_align":"","style":"","text_color":"","padding":""},"children":[{"type":"text","props":{"margin":"default","column_breakpoint":"m","text_style":"lead","text_color":"","text_size":"","column":"","position":"","position_z_index":"","maxwidth":"","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","text_align":"","text_align_breakpoint":"","text_align_fallback":"","animation":"","visibility":"","content":" Z\u00e4hlerstand melden<\/strong> - Die iNFRA installiert und betreibt Tarifapparate, welche f\u00fcr die Messung und Verrechnung des verbrauchten Strom und Wasser ben\u00f6tigt werden. Demontage, Umplatzierung und Umstellungen d\u00fcrfen nur durch die iNFRA vorgenommen werden.<\/p>"}},{"type":"text","props":{"margin":"default","column_breakpoint":"m","text_style":"","text_color":"","text_size":"","column":"","position":"","position_z_index":"","maxwidth":"","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","text_align":"","text_align_breakpoint":"","text_align_fallback":"","animation":"","visibility":"","content":" Die Z\u00e4hler m\u00fcssen in zug\u00e4nglichen R\u00e4umen platziert sein. F\u00fcr neue Ein- und Mehrfamilienh\u00e4user sind daher Aussenz\u00e4hlerk\u00e4sten vorgesehen. Die Strom und Wasserz\u00e4hler werden von der iNFRA einmal, immer per Ende Jahr, unangemeldet abgelesen. In Ausnahmef\u00e4llen, k\u00f6nnen Sie uns den Z\u00e4hlerstand auch selbst melden. Tun Sie dies mit dem Formular \u00abZ\u00e4hlerstand melden\u00bb.<\/p>\n Wasserz\u00e4hlerstand Meldungen<\/strong> werden nur f\u00fcr Einfamilienh\u00e4user<\/strong> online entgegengenommen. F\u00fcr die Ablesung in einem MFH kontaktieren Sie uns unter 044 924 18 18<\/p>"}}]},{"type":"column","props":{"image_position":"center-center","media_overlay_gradient":"","vertical_align":"","style":"default","text_color":"","padding":"small"},"children":[{"type":"button","props":{"margin":"","button_size":"","position":"","position_z_index":"","maxwidth":"medium","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","text_align":"","text_align_breakpoint":"","text_align_fallback":"","animation":"","visibility":"","fullwidth":false,"grid_column_gap":"small","grid_row_gap":"small"},"children":[{"type":"button_item","props":{"button_style":"primary","icon_align":"left","link_target":"modal","content":"Strom Z\u00e4hlerstand melden","link":"https:\/\/www.infra-z.ch\/onlineschalter\/zaehlerstand-melden","link_title":"","icon":"bolt","lightbox_width":"900","lightbox_height":"800"}},{"type":"button_item","props":{"button_style":"primary","icon_align":"left","link_target":"modal","content":"Wasser Z\u00e4hlerstand melden","link":"https:\/\/www.infra-z.ch\/onlineschalter\/zaehlerstand-wasser","link_title":"Wasserstand melden","icon":"paint-bucket","lightbox_width":"900","lightbox_height":"800"}}]}]}]}],"name":"Z\u00e4hlerstand melden"},{"type":"section","props":{"style":"default","width":"default","vertical_align":"middle","title_position":"top-left","title_rotation":"left","title_breakpoint":"xl","image_position":"center-center","text_color":"","width_expand":"","height":"","padding":"none","header_transparent":"","animation":"","padding_remove_top":false,"id":"rechnung"},"children":[{"type":"row","props":{"layout":"1-1","breakpoint":"m","fixed_width":"large","width":"","width_expand":"","height":"","margin":"","column_gap":"","row_gap":""},"children":[{"type":"column","props":{"image_position":"center-center","media_overlay_gradient":"","vertical_align":"","style":"","text_color":"","padding":""},"children":[{"type":"divider","props":{"divider_element":"hr","divider_style":"","divider_align":"","divider_align_breakpoint":"","divider_align_fallback":"","position":"","position_z_index":"","margin":"","maxwidth":"","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","animation":"","visibility":""}}]}]},{"type":"row","props":{"layout":",","breakpoint":"m","fixed_width":"large","width":"","width_expand":"","height":"","margin":"","id":"flexi","column_gap":"","row_gap":""},"children":[{"type":"column","props":{"image_position":"center-center","media_overlay_gradient":"","vertical_align":"","style":"","text_color":"","padding":""},"children":[{"type":"text","props":{"margin":"default","column_breakpoint":"m","text_style":"lead","text_color":"","text_size":"","column":"","position":"","position_z_index":"","maxwidth":"","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","text_align":"","text_align_breakpoint":"","text_align_fallback":"","animation":"","visibility":"","content":" Flexibilit\u00e4ten<\/strong> - Auf Grund einer \u00c4nderung des Artikels 17b der StromVG d\u00fcrfen wir als Verteilnetzbetreiber elektrische Verbraucher und Erzeuger nicht mehr ohne Zustimmung der Eigent\u00fcmer\/-innen oder Verwaltungen steuern. Die Infrastruktur Z\u00fcrichsee AG muss deshalb aktiv die Erlaubnis f\u00fcr die zuk\u00fcnftige Nutzung der Flexibilit\u00e4t einholen.<\/p>\n"}}]},{"type":"column","props":{"image_position":"center-center","media_overlay_gradient":"","vertical_align":"","style":"","text_color":"","padding":"small"},"children":[{"type":"text","props":{"margin":"default","column_breakpoint":"m","text_style":"","text_color":"","text_size":"","column":"","position":"","position_z_index":"","maxwidth":"","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","text_align":"","text_align_breakpoint":"","text_align_fallback":"","animation":"","visibility":"","content":" Ausf\u00fchrlichere Informationen zu diesem Thema finden Sie hier. Lesen Sie diese Informationen bitte durch und entscheiden Sie sich, ob Sie auch in Zukunft die Flexibilit\u00e4t an uns abtreten oder diese selbst nutzen m\u00f6chten.<\/p>\n
Mit der eBill empfangen, pr\u00fcfen und bezahlen Sie Ihre Rechnungen direkt in Ihrem Online-Banking. Das ist schnell und einfach, da das Abtippen von Referenznummern, Rechnungsbetr\u00e4gen und Gutschriftskonten entf\u00e4llt und papierlos mit wenigen Mausklicks erledigt ist. Mit eBill haben Sie aber auch stets die Kontrolle und maximale Sicherheit. Sie k\u00f6nnen n\u00e4mlich alle Daten pr\u00fcfen und die Zahlung bei Unstimmigkeiten per Mausklick ablehnen. Ist alles in Ordnung, geben Sie die Rechnung \u2013 gesch\u00fctzt \u00fcbermittelt \u2013 zur Zahlung frei.\n
Beim Lastschriftverfahren (oder abgek\u00fcrzt auch LSV genannt) werden Rechnungsbetr\u00e4ge automatisch von Ihrem Privatkonto abgebucht. Im Fall der PostFinance spricht man von Debit Direct. Um davon zu profitieren, m\u00fcssen Sie uns ein einziges Mal eine so genannte Belastungserm\u00e4chtigung erteilen. Danach entsteht Ihnen kein administrativer Aufwand mehr.\nLSV+
Bitte senden Sie dieses Formular direkt an Ihre Bank.\nDebit Direct
Bitte senden Sie dieses Formular direkt an uns.\nBitte f\u00fcllen Sie das Formular vollst\u00e4ndig aus und senden Sie dies an Ihre Bank. Ihre Bank wird uns \u00fcber die Freigabe informieren.
Info zur Nutzung der eigenen Flexibilit\u00e4t<\/span><\/a><\/p>\nDie Eigent\u00fcmer\/-innen oder Verwaltungen m\u00fcssen uns aktiv die Flexibilit\u00e4t abtreten. Wir w\u00e4ren Ihnen deshalb sehr verbunden, wenn Sie uns folgendes Formular unterschrieben zusenden w\u00fcrden.<\/h5>\n
Formular Abtretung der eigenen Flexibilit\u00e4t<\/span><\/a><\/p>\nBei weiteren Fragen k\u00f6nnen Sie uns jederzeit eine E-Mail schreiben oder sich w\u00e4hrend unseren \u00d6ffnungszeiten telefonisch an uns wenden.<\/h5>"}}]}]}],"name":"Flexibilit\u00e4ten"},{"type":"section","props":{"style":"default","width":"default","vertical_align":"middle","title_position":"top-left","title_rotation":"left","title_breakpoint":"xl","image_position":"center-center","text_color":"","width_expand":"","height":"","padding":"none","header_transparent":"","animation":"","padding_remove_top":false,"id":"zev"},"children":[{"type":"row","props":{"layout":"1-1","breakpoint":"m","fixed_width":"large","width":"","width_expand":"","height":"","margin":"","column_gap":"","row_gap":""},"children":[{"type":"column","props":{"image_position":"center-center","media_overlay_gradient":"","vertical_align":"","style":"","text_color":"","padding":""},"children":[{"type":"divider","props":{"divider_element":"hr","divider_style":"","divider_align":"","divider_align_breakpoint":"","divider_align_fallback":"","position":"","position_z_index":"","margin":"","maxwidth":"","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","animation":"","visibility":""}}]}]},{"type":"row","props":{"layout":",","breakpoint":"m","fixed_width":"large","width":"","width_expand":"","height":"","margin":"","id":"zaehlerstand","column_gap":"","row_gap":""},"children":[{"type":"column","props":{"image_position":"center-center","media_overlay_gradient":"","vertical_align":"","style":"","text_color":"","padding":""},"children":[{"type":"text","props":{"margin":"default","column_breakpoint":"m","text_style":"lead","text_color":"","text_size":"","column":"","position":"","position_z_index":"","maxwidth":"","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","text_align":"","text_align_breakpoint":"","text_align_fallback":"","animation":"","visibility":"","content":"